Shipping policy

All orders are processed and shipped within 1-3 business days. Business days are Monday-Friday, excluding holidays.

Please note that processing time is separate from the carrier’s transit time, so delivery may take additional time after your order ships.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. Sunrae Boutique is not responsible for packages returned to sender due to incorrect or undeliverable addresses.

If you notice an error in your shipping address after placing an order, please contact us at info@sunraeboutique.com as soon as possible. We’ll do our best to make the correction before your order ships, but changes cannot be guaranteed.

Lost, Stolen, or Misdelivered Packages

Sunrae Boutique is not responsible for stolen or misdelivered packages when the shipping carrier confirms delivery and provides proof of delivery. In these cases, please contact the carrier directly for additional information.

If your package is lost in transit, please email us at info@sunraeboutique.com. We’ll work with you to file a claim with the shipping carrier and help resolve the issue.