Shipping & Returns

Return Policy

We want you to love your Sunrae finds! We understand that sometimes an item isn’t quite the right fit, and we’re happy to help you with an eligible return or exchange.

Return Window & Store Credit

Eligible items may be returned within 14 days of delivery for store credit or an exchange only. Refunds to the original form of payment are not offered.

To get started, log in to your customer account here and submit a return request.

For size exchanges, please also email info@sunraeboutique.com with your order number and the item and size you’d like to exchange, in addition to submitting your return request.

Once your request is approved, you’ll receive an email confirmation with a prepaid return shipping label. After we receive your return, please allow 3-5 business days for us to review and process it.

Our business days are Monday-Friday, excluding holidays.

Return Conditions

To be eligible for a return or exchange, items must be unworn, unwashed, unaltered, and in their original condition. All original tags must be attached, and your original order form must be included in the return package.

Final Sale & Non-Returnable Items

The following items are final sale and are not eligible for returns or exchanges:

  • All sale items
  • Items purchased at a discount of 25% or more
  • Bodysuits
  • Gift cards

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 3 days of delivery. Email info@sunraeboutique.com with your order number, a description of the issue, and photos of the item. We’ll review the issue and help you with the next steps.

Product Colors

We do our best to display product colors as accurately as possible. However, actual colors may vary slightly due to lighting, photography, and individual screen settings or resolutions. These normal variations are not considered damages or defects.

Shipping Policy

All orders are processed and shipped within 1-3 business days. Business days are Monday-Friday, excluding holidays.

Please note that processing time is separate from the carrier’s transit time, so delivery may take additional time after your order ships.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. Sunrae Boutique is not responsible for packages returned to sender due to incorrect or undeliverable addresses.

If you notice an error in your shipping address after placing an order, please contact us at info@sunraeboutique.com as soon as possible. We’ll do our best to make the correction before your order ships, but changes cannot be guaranteed.

Lost, Stolen, or Misdelivered Packages

Sunrae Boutique is not responsible for stolen or misdelivered packages when the shipping carrier confirms delivery and provides proof of delivery. In these cases, please contact the carrier directly for additional information.

If your package is lost in transit, please email us at info@sunraeboutique.com. We’ll work with you to file a claim with the shipping carrier and help resolve the issue.

Quick Shipping

Orders ship within 1-3 business days

Easy Returns

Enjoy a prepaid shipping label on eligible returns

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